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Ian C

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04/3/17

Ian C

The plumber, Giovanny, was courteous and preformed his job admirably! I have no complaints about the work or the employee! The only reason this is not a 5 star review is because of, what is likely, a unique incident.

I used their website on Friday at about 4pm nearing their closing time. This was a non-emergency issue and was marked as such. The website stated that I would receive a call within an hour. I did not receive it on Friday or an e-mail confirmation. However, first thing on Monday, they called me and a very nice lady wanted to confirm that I was being taken care of and that I did have an appointment for their plumber to come out today! I was even able to re-schedule the arrival time so I could get a little more sleep (I am an insomniac with strange sleep patterns).

Again, as a testament to the professionalism of the plumber, he called thirty minutes ahead of his earliest scheduled arrival to let me know he was on his way and arrived on time at the earliest time in his arrival window!

I am assuming that because I put in the request right at or past 4pm when their closing time is 5pm, my request was not handled until Monday, which is understandable; but I would have preferred an automated e-mail explaining why I did not get a call. I would still recommend Bill Howe for any plumbing needs!

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