Today, 18 Sep. 2019, John Friendly was sent by your company to replace a failed water heater.
I would like to compliment your company on having Mr. Friend on your staff. He is an excellent representative for your company, by being unfailingly courteous, professional, and someone who clearly enjoys, and takes pride in his work.
Mr. Friend was highly complimentary about your company and management, and expressed a firm commitment to your company and its reputation (unusual nowadays). In other words, he bragged about your company, and how good a company it is to work for.
When the work was completed, the installation was almost a work of art, performed by a true craftsman. We have used your company’s services over the years, and are always pleasantly surprised by the quality of the work performed, and the more than fair pricing for the work.
Even though a broken water heater is kind of a bummer, John brightened my day.
Thank you for maintaining such high standards of workmanship, and hiring quality personnel.
Best regards — Howard Kourik