When Dana Parks arrived, we sat down and explained that we not only had one job for him to help us with but several more. What I observed about Dana, is that he took the time to listen to us. After the tour of the areas that needed fixing, Dana, evaluated, examined, took photos to show us the situation, explained in detail what needed to be done. We were extremely impressed with such professional plumbing knowledge (as a doctor would have medical knowledge) Dana proceeded in fixing everything we asked him to do. What surprised us the most was that Bill Howe plumbing provided everything that was needed saving us the time and frustration wondering if we bought the correct valve part or other parts needed. Dana was very professional, knowledgeable, efficient, and giving us updates. After everything was done, Dana showed us how the issues were fixed, showed us the parts used and gave us recommendations. He is a very detailed, always with a positive “it can be fixed” attitude person. Mr. Howe, if you are reading this, I must congratulate you for having Dana Parks on your team, he truly represented your company as if it was his own. We are truly pleased to have chosen Bill Howe plumbing.
Dana, you over exceeded our expectations (Dana, the “surgeon” plumber)
With great appreciation, the Gomez family.