Eric Montalov came out to my unit that had flooded that day due to the building having a drainage issue and had to wait about 15 minutes for my HOA to respond to him. I asked to stay a bit longer because I really needed the issue addressed. He kindly waited until my HOA authorized him to proceed. He fixed the issue and called me to let me know it was complete! He was really getting the run around from my HOA and I appreciated his patience and help. Being the owner it was frustrating he was there ready to work and wasn’t getting what he needed to start, I can imagine how he felt as well. But, he finally got what he needed and was very great with the whole situation and ensuring I was happy. On a side note: Bill Howe might want to put a ranking system on the review rating (like bad, good, excellent); looking at the stars below I see it correlates to 5 being the best, but some people might accidentally rate a 1 when they meant to say it was a great job just because some rating systems are flipped.