Ken did a thorough review of our 18 year old furnace and gave us recommendations for maintenance and safety. He was thorough, friendly and professional. We have used Bill Howe for water heater and plumbing items in the past. This was our first experience with HVAC service and Bill Howe did not disappoint. Thanks for making the experience as pleasurable as possible (of course it is always hard to part with hard earned money, but it’s nice to know we bought some peace of mind).