Got home last night to find a leaking hot water heater in my garage. Never had to have one replaced before, so I was a bit panicked. Bill Howe was the second place I called. I spoke to the after hours receptionist and she passed along my message to the plumber Alex, who called back within 30 minutes or so. He was able to walk me through a couple of diagnostic steps to determine the severity of the leak. I was able to get the leak stopped. I scheduled an early morning appointment for today and Alex showed up right on schedule with a new water heater. He got it installed and I was able to get to the office without having to miss a day of work. Alex is a real professional and asset to your company. As mentioned, Bill Howe was the second place I called. But after Alex’ service, you guys will be my plumber from now on. Keep up the good work. And let Alex know his skill and professionalism are sincerely appreciated. Regards. Clay Underwood
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