I called today (Christmas Eve) to request a plumber for a small flood coming from our washer area. I was told I would be charged holiday rates of $253 an hour. I have been a customer for well over 25 years and have spent much money but I never knew Christmas Eve was a holiday . Really disappointed that this day was considered a holiday, just not good for customer service. I refused the service and will contact someone else that knows what a designated holiday is.