Christopher Slate
Luis and his associate came out on 11/1/2021 for an estimate on a sump pump install, kitchen line replacement & cast iron conduit replacement. I was told the estimate would arrive the following day in my email. After not receiving the estimate, I followed up via the chat portal on 11/6/2021 and 11/8/2021 about the estimate. The chat representatives all said they would inform the team at Bill Howe. To date, I still haven’t received the estimate. Therefore, today I had to communicate the request to cancel the estimate as there seems to be no interest in the projects I have available. I’m pretty sure Bill Howe lost out on $10k-$13k in revenue just now.
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