Our water heater gave out and a family friend said Bill Howe was the one to call. We heard back within 5 mins from the assigned technician from first call. John Friend came by as soon as possible that evening even though it was late on a Saturday, and even in this stay-at-home environment, then was back in the morning with a new unit. He did a tremendous work on the job not only installing the heater but also completely redoing all the connections and bringing it up to current codes while educating us on it. He did such a fabulous job we brought him back to fix a troubled toilet and install several new bathroom and shower fixtures. John was friendly, professional, courteous and always kept us informed as to his schedule. Amazing job well done and BIll Howe and John are our new plumbers for sure!