We had a major blushing issue and called Bill Howe. First off I have to mention how professional this company is and I have been pleasantly surprised with their customer service and follow through. Most importantly i have to mention the plumber who we worked with was Gilbert. He was extremely detailed and took his time to ensure the job was done right. He was able to pinpoint where the crack in a pipe was and locate the tree roots causing the backup. He came back the next day with a special video camera and we were able to see the damage. He unclogged our pipe and spent extra time to make sure it was fixed and didn’t charge us extra for the extra time it took him because he wanted to make sure the job was done right!! We are waiting to hear back from the company as far as a long term plan for the pipe but I have no doubt they will follow through. I’m extremely happy with the quality of service from both Gilbert and Bill Howe Plumbing.