We had Bill Howe out to fix a problem in our cleanout our prior plumber left, with offsets and both connections (our sewer main side and city side). It was recommended to dig down, find better pipe to secure to, fix both connections camera inspect, and then reline. Apparently they have two departments that handle plumbing and then relining separate.
I accepted the plumbing work and estimate in the thousands, and was immediately scheduled.
On the reline side, it was difficult to coordinate and they were out of sync with plumbing side.
I was provided an estimate, and we moved forward. Upon start of work, they did not end up fixing one of the 2 connections because it was “too far down.” So they only fixed one side. And they did not excavate to find good pipe, they just connected right where they reached the sewer pipe. And they did not provide a camera inspection upon finish.
Then upon invoice, they tried to charge near full despite doing half the job. I argued and it was reduced a little, however again it is my opinion half of the job was completed (and the easier half at that). I have a call in and was supposed to hear back from the sewer and drain supervisor, but to no surprise have not heard. Meantime, it was recommended to reline immediately after fix but I have not even rec’d a return call from reline after several attempts to schedule.
STAY AWAY from this company.