Trevor came out to replace our dead water heater with a tankless yesterday, and he was so impressive to us. He started communicating with me on Saturday very promptly, answered my questions and gave me important information to help us make the decision to get the tankless we really wanted. Trevor took the time to fix some code and corrosion issues while he was here, and really impressed us with his determination to do every part of the job right. This was a big surprise purchase for us, and Trevor helped us feel totally comfortable with the quality of his work, and his recommendation of the heater brand. This experience would make us recommend Bill Howe to other homeowners, and specifically Trevor as a very skilled technician.