I had a leaking water heater that clearly had to be replaced. I called Bill Howe for an estimate and a review and estimate of tank vs tankless ASAP. Eric called me right away, made an appointment, and called before he arrived, right on time. He was professional and knowledgeable and provided the information I needed to make a decision. He gave me an estimate, and followed up next day with the water heater agreed upon and had it installed within 4 hours. I sincerely appreciate his good work. I would recommend Bill Howe and Eric to friends and neighbors. Thank you so much.