Corey did a fantastic job of replacing out water heater and all the other substandard items he found during the repair. He was very clear when he explained everything he found and what he did to fix it. Corey is probably the 4th representative we have had from Bill Howe and they have all been very professional, friendly and good communicators. The service provided is always done promptly and with good explanation before, during and after. Whenever we get the opportunity, we refer Bill Howe. Our current home was a recent purchase still under the home warranty. Thank you again for the wonderful service and the hot water! Keep doing what you do with hiring and training because it really works to provide a high quality service.