Nik came to service our A/C (not installed by Bill Howe) and he was extremely courteous, professional and knew what he was doing. He wore a mask, did not leave any mess, informed us what exactly he was going to do work on and where we needed additional services. He also explained why he was doing the particular work and never said we “absolutely needed” some. He gave us options and understood our budget. We will definitely call Bill Howe back for routine maintenance and a leak inspection, particularly requesting Nik.