Danny called twice before he arrived. He was efficient and diagnosed the problem quickly. He called me afterwards and told me all that he did. I live in Los angeles and I had to call for my elderly sick mother in chula vista. Even though she was complaining the entire time, he handled the situation well. Lots of patience that late at night. I’m glad my mom’s caregiver was there as a go between so he could work. I will call bill howe again for sure. My mom has high blood pressure and lots of medical problems and she would have worked herself up into a heart attack for real. I’m glad that the staff, answering service and Danny understood that I wasn’t just rushing them to get to her sooner. I was scared. So thank you for understanding.