Senior Customer Service Representative Retires

Bill Howe Plumbing Says Farewell to Senior Customer Service Representative
Monty McCoy retires after 17 years of excellent service with San Diego plumbing company

September 1, 2017 San Diego, Calif. – Bill Howe Plumbing in San Diego has remained successful for over 37 years by staying true to their mission of caring for employees, customers, and their community. They have been named as a Top Workplace, the Best San Diego Plumber, HVAC Company, and Contractor, and work with organizations like the Boys & Girls Clubs of Greater San Diego, the American Heart Association, Warrior Foundation, and San Diego Burn Institute. But, it always starts with their team, by creating an environment where employees can thrive and succeed, remain healthy and happy, they have grown on of the best teams in San Diego. Within the company, they have over 40 percent of employees that have been with them for more than 5 and 10 years, and many team members who have celebrated a 15, 20, 25, and 30-year anniversary. Sadly, sometimes those employees are ready to retire, and Bill Howe sends them off in style.

Monty McCoy began his career with San Diego plumbing company in 2000 and officially retired on Augusts 31, 2017. He began as a drain technician and excelled in the field as one of the best until 2005. “As I got older, being in the field became more of a challenge,” said Monty McCoy. Bill and Tina Howe immediately recognized an opportunity to have actual field experience in their customer service center and offered Monty a job as a Customer Service Representative and dispatcher. He quickly became one of the most loved CSR’s by all of the field techs and customers with his vast knowledge of plumbing.

In the 12 years Monty worked in the office, he saw many changes in operating software, plumbers being promoted, one move, and the opening of both the heating & air and restoration division. “I’m just an old drain tech,” said Monty, but he made an integral impact on the company as they grew over the last decade. Bill Howe presented Monty with a great send off, presents from the entire team, cards and plaques signed by the whole company, and a parting gift from Bill and Tina Howe.

“Monty was invaluable to understanding the communication between the field and our customer service representatives,” said Human Resource Manager, Amber Baynard. “He is loved by everyone in the company and we will miss having him around each day.”

The San Diego plumbing company has been innovative in creating and opening positions for their aging workforce. As the company has grown, they have increased warehouse positions, office and team leader positions, and promote from within the company. “As a labor-intensive industry, it is important that we take care of our team as they grow with us,” said Bill Howe. In addition to promotional and creating positions for our workforce, we have a full wellness program designed to raise awareness and promote healthy lifestyles sop our team can enjoy their lives beyond retirement.”

For more information about the best San Diego plumber and the Bill Howe Family of Companies, visit www.billhowe.com, or to speak with Bill or Tina Howe regarding this announcement, contact Bill Howe Marketing Director, Julie Riddle at [email protected].

About Bill Howe Family of Companies

Bill Howe Family of Companies is comprised of Bill Howe Plumbing, Inc.; Bill Howe Heating & Air Conditioning, Inc.; Bill Howe Restoration & Flood Services, Inc. The family-owned and operated company began in 1980 with the plumbing division and has grown into San Diego County’s largest low-cost one-stop-shop for service, repairs and installation, offering both residential and commercial services. 9085 Aero Drive, Suite B, San Diego CA 92123. Call 1-800-BILL-HOWE because We Know Howe!

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