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Bill Howe Family of Companies Launches New Software in San Diego Plumbing, A/C & Restoration Divisions
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Plumbing 02/29/16

Bill Howe Family of Companies Launches New Software in San Diego Plumbing, A/C & Restoration Divisions

Bill Howe beta tested software over past year and newest dispatch and scheduling officially launches

February 29, 2016 San Diego, Calif. – Well-known San Diego A/C, plumbing and restoration company has grown from a one truck operation to one of the largest family-owned service and repair companies over the last 35 years. Offering service needs to residential and commercial customers, from simple drain snaking to new installation of HVAC units, they have succeeded in delivering one stop shopping. The company’s success continues because of a commitment to service training, new technology and valuing long-term customer relationships by saving their clients money and providing the best customer experience.

Bill Howe Family of Companies spent the last several years testing and demoing industry dispatch software across the country in an effort to upgrade to a more efficient system for the company, field employees and customers.  Both the owners, Operations Manager, IT Manager, General Manager and Lead Dispatch Manager were involved in the decision process to ensure that all areas for their software needs would be covered with the new system.

The final decision was made over two years ago, and the new software platform, Ja Ray, has been in the writing and development stages to specifically meet the needs of the Bill Howe Family of Companies’ divisions in San Diego A/C repair, plumbing and restoration.  Jay Ray was developed by a family for their own plumbing company in Kansas, Mo and the fundamental structure was the ideal fit for the growing San Diego plumbing company. However, because no two companies and regions are the same, Ja Ray has been specially designing their software to fit the needs of Bill Howe’s three divisions.

Bill Howe Heating & Air and Bill Howe Restoration & Flood Services, Inc. beta tested the software platform in each of their departments for the last year helping to work through glitches and refine the system before making the giant move company wide. “A lot of the major upgrades with Ja Ray will be with increased efficiency and information for a better customer experience,” said Tina Howe, Vice President, Bill Howe Family of Companies “With Ja Ray, the sharing of information is instantaneous and allows for customers, techs and office staff to all have the same information when they need it. It will be a fully integrated solution to increase efficiency and allow a more transparent and seamless customer service experience.”

Although the benefits are boundless, the immediate need for increased efficiency and instant access to job history and customer information by all field employees will eliminate a lot of unnecessary phone calls and waiting on answers from the office. With instant knowledge, customers will also save time and money and can rest assured that the service they are getting comes with no surprises, because every tech is prepared with all the information they need when they need it.

For more information about the San Diego plumbing company, or other services offered, visit www.billhowe.com, or to speak with Bill or Tina Howe regarding this announcement, contact Bill Howe Marketing Director, Julie Riddle at [email protected]m.

About Bill Howe Family of Companies

Bill Howe Family of Companies is comprised of Bill Howe Plumbing, Inc.; Bill Howe Heating & Air Conditioning, Inc.; Bill Howe Restoration & Flood Services, Inc. The family-owned and operated company began in 1980 with the plumbing division and has grown into San Diego County’s largest low-cost one-stop-shop for service, repairs and installation, offering both residential and commercial services. 9085 Aero Drive, Suite B, San Diego CA 92123. Call 1-800-BILL-HOWE because We Know Howe!

 

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Service for new garbage disposal. My ancient garbage disposal quit working, went online to get Bill Howe’s number, immediately received and accepted chat to describe my needs. Prompt call back to schedule an appointment, service tech Allen was out same morning, which was important to fit my work schedule. Job estimate was clear, work done fully to my expectations, area left clean, and price was very fair.
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I have been using Bill Howe since the late 1980’s, their service has always been excellent, plumbing, heating and restoration. I am most impressed by the integrity of their employees, not only do they know their work/skill, they do not waste time, they are so efficient, they are so helpful and they are a true “service”!

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What Mira says about us

Bill Howe never fails us! We had a drain overflow, and Scott came (on a Saturday) to look at it and offer solution. He was punctual, professional, and extremely helpful. I should also praise the main office for always being helpful and always finding solutions. Very grateful to have you in San Diego!

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Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.
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What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

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What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

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