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Bill Howe Family of Companies Customer Service Training Program
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Awards 07/27/15

Bill Howe Family of Companies Customer Service Training Program

San Diego plumber, Bill Howe, continues to dedicate resources to customer service training for field employees

July 21, 2015 San Diego, Calif. – Bill Howe Family of Companies has been one of the leading service companies offering highly trained technicians in San Diego plumbing, heating, cooling, and restoration services. Since opening their doors in 1980, they have remained successful by delivering the highest quality of work and a dedication to providing outstanding customer experiences. As a result, the San Diego plumber is proud to have a 90 percent repeat customer base and winning new customers every day.

In 2014, the San Diego plumber hired Barbara Khozam, an award-winning Motivational Speaker and Trainer specializing in Customer Service, Leadership, and Communication to help the company promote the highest level of excellence and customer experience in San Diego.  Presenting several company-wide training sessions, Barbara has engaged and empowered the employees with the knowledge and tools to use while in the field. And, growing on the 2014 implementation, beginning in July, Barbara will begin an intense small group and individual customer service training for the San Diego plumbing company.

“I am excited to help Bill Howe Family of Companies continue its domination in the plumbing and heating industry and to reinforce exceptional customer service behaviors and attitudes,” said Barbara Khozam. The new training program is set to include: ride-along assessments, observation of field technicians as they visit customer’s homes, monitoring recorded calls, reviewing complaint statistics, reviewing customer review data, and creation of service standards and checklist for implantation in customer service training for all staff.

“Our work speaks for itself,” said Tina Howe, Vice President of the Bill Howe Family of Companies. “But, you can’t simply stop when you reach great. You have to continue to strive to improve and reach excellence for every single customer and that is why we have started this intense program with Barbara Khozam, Inc. Our employees are amazing, and this will only strengthen our team, allowing us to continue serving San Diego with the high quality of service they have come to expect from the Bill Howe name”

The Bill Howe Family of Companies dedicates time and resources to improving craftsmanship, customer service skills and elevate the plumbing, heating & air conditioning industry as a whole. Employee education and training are encouraged and paid for by the company, and they regularly utilize customer feedback and customer service training programs to remain leaders in their community.

For more information about the San Diego plumbing company, visit www.billhowe.com, or to speak with Bill or Tina Howe regarding this announcement, contact Bill Howe Marketing Director, Julie Riddle at [email protected]

About Bill Howe Family of Companies

Bill Howe Family of Companies is comprised of Bill Howe Plumbing, Inc.; Bill Howe Heating & Air Conditioning, Inc.; Bill Howe Restoration & Flood Services, Inc. The family-owned and operated company began in 1980 with the plumbing division and has grown into San Diego County’s largest low-cost one-stop-shop for service, repairs and installation, offering both residential and commercial services. 9085 Aero Drive, Suite B, San Diego CA 92123. Call 1-800-BILL-HOWE because We Know Howe!

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We have been using Bill Howe Plumbing’s service for more than 25 years and have been pleasantly surprised at how consistently they perform an excellent service call. We use them for our home and our rental properties, and their dispatchers and technicians have always been the best at problem solving; our tenants have told us how great the service is as well. When we needed air conditioning service, naturally we called Bill Howe first. There’s no reason to call anyone else. I know the job will be done right the first time, with fair pricing and professional service.

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Water damage is a terrible thing to go through; however, it helps to know that Bill Howe’s Restoration and Flood Services will be there quickly and efficiently when needed. Christian and Carlos make a great team. They are friendly, polite, and hard working. They are a credit to the Bill Howe Services, and I’m glad they were here to help me. Thank you Christian and Carlos and the Bill Howe crew. I always call Bill Howe Plumbing, and recommend their services to State Farm Insurance, neighbors and friends. Thank you,

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You have an incredible team! My suite has had major issues constant backups. In the last few months we had a horrible flood that caused us thousands of dollars in repairs. Your team was so attentive and took care of all the repairs. Just yesterday another back up called them immediately and like quick responders they were there to take of it! A huge thank you from my La Costa providers and staff! We appreciate your hard and dedicated work!

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