Bill Howe Family of Companies Customer Service Training Program
San Diego plumber, Bill Howe, continues to dedicate resources to customer service training for field employees
July 21, 2015 San Diego, Calif. – Bill Howe Family of Companies has been one of the leading service companies offering highly trained technicians in San Diego plumbing, heating, cooling, and restoration services. Since opening their doors in 1980, they have remained successful by delivering the highest quality of work and a dedication to providing outstanding customer experiences. As a result, the San Diego plumber is proud to have a 90 percent repeat customer base and winning new customers every day.
In 2014, the San Diego plumber hired Barbara Khozam, an award-winning Motivational Speaker and Trainer specializing in Customer Service, Leadership, and Communication to help the company promote the highest level of excellence and customer experience in San Diego. Presenting several company-wide training sessions, Barbara has engaged and empowered the employees with the knowledge and tools to use while in the field. And, growing on the 2014 implementation, beginning in July, Barbara will begin an intense small group and individual customer service training for the San Diego plumbing company.
“I am excited to help Bill Howe Family of Companies continue its domination in the plumbing and heating industry and to reinforce exceptional customer service behaviors and attitudes,” said Barbara Khozam. The new training program is set to include: ride-along assessments, observation of field technicians as they visit customer’s homes, monitoring recorded calls, reviewing complaint statistics, reviewing customer review data, and creation of service standards and checklist for implantation in customer service training for all staff.
“Our work speaks for itself,” said Tina Howe, Vice President of the Bill Howe Family of Companies. “But, you can’t simply stop when you reach great. You have to continue to strive to improve and reach excellence for every single customer and that is why we have started this intense program with Barbara Khozam, Inc. Our employees are amazing, and this will only strengthen our team, allowing us to continue serving San Diego with the high quality of service they have come to expect from the Bill Howe name”
The Bill Howe Family of Companies dedicates time and resources to improving craftsmanship, customer service skills and elevate the plumbing, heating & air conditioning industry as a whole. Employee education and training are encouraged and paid for by the company, and they regularly utilize customer feedback and customer service training programs to remain leaders in their community.
For more information about the San Diego plumbing company, visit www.billhowe.com, or to speak with Bill or Tina Howe regarding this announcement, contact Bill Howe Marketing Director, Julie Riddle at [email protected]
About Bill Howe Family of Companies
Bill Howe Family of Companies is comprised of Bill Howe Plumbing, Inc.; Bill Howe Heating & Air Conditioning, Inc.; Bill Howe Restoration & Flood Services, Inc. The family-owned and operated company began in 1980 with the plumbing division and has grown into San Diego County’s largest low-cost one-stop-shop for service, repairs and installation, offering both residential and commercial services. 9085 Aero Drive, Suite B, San Diego CA 92123. Call 1-800-BILL-HOWE because We Know Howe!