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Team Member

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Mark Card

Chief Technology Officer

Bill Howe Family of Companies

Team Member Since: 1994

Q&A

What is your specialty?

Integrating the changing needs of the service industry with the exponential growth of technological advances.

What are you most passionate about in your field?

The rapid process of technology, and adding mobility information.

What do you like most about working for Bill Howe?

Continued improvement of services with the day to day challenges.

Where can we find you when you’re not working?

Riding with my dog on our bike.

Ask me about…

Target air rifles. Sidecars.

My favorite…

Is taking my dog to Ocean Beach Dog Beach.

About Mark

When Mark came to Bill Howe Plumbing nineteen years ago, he advanced the company into a new era as the sole technology officer. Over the course of the last 21 years, he has not failed to keep Bill Howe’s Family of Companies moving forward through changing times and innovations. When he first came on board, the dispatch board was a cork-board with thumbtacks. Each call ticket was printed, tacked to the board along a grid indicating which tech was to make the service call. They used pagers and payphones. Nineteen years later has seen the re-visioning of the dispatch program, all calls are visible at all times and accessible across all three divisions. When asked in his initial interview in 1994, why he should be hired, he made it clear that during the early years of innovation in technology, he did not pretend to possess all of the answers. But, he knew how to go about finding them. Mark was then, and is now, a problem-solver with an unfailing success rate. He advised Bill Howe, Sr. to be wary of anyone claiming to have a handle on technology, and he was right. Technology is ever-changing, advancing faster than can be predicted, and the man who deserves to be recognized for his advancements and innovations is the individual who knows how to recognize the correct questions then aggressively seeks the answers.

Currently, Mark is in the testing phase of launching Bill Howe Plumbing even further by a directly linking dispatch to technician to customer. With the move into a larger space and growth on the horizon, the next step is being taken to connect the company directly to its customers. He has overseen the new software design to allow Bill Howe Plumbing to keep its current standard of quality while allowing the technicians to have even more information at the ready for customers on each call. The field technicians will be traveling with their own “mobile office,” with all answers and resources at their fingertips.

The move to a completely paperless and integrated system of information will further Bill Howe Plumbing in their industry to provide more cost-efficient services to the community of San Diego, and create a better-constructed workday for the technicians in the field. The move ahead will cut back on incorrect information that causes delays wasting time, gas and money. It will create a transparent entity for customers opening the door for a more interactive customer experience, instilling confidence in the services Bill Howe Plumbing is able to provide.

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What Joel C says about us

Very Satisfied. Michael is always on time, Michael has been doing all of the plumbing related to our remodel. He always does exactly what he commits to do within the estimated cost. He keeps me informed if any wrinkles pop up, and his plumbing skills are excellent as we have had no problems or issues arise after he has left. Very professional! Highly recommend.

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What Rick M says about us

We had other companies come out for estimates on what was considered a major job with jackhammers and replacing cast iron pipes under the house… having been stung before, we wanted another estimate just to make sure we were making an informed decision. The prior estimates went up to $21,000!
Bill Howe sent us an amazing veteran plumber, Dashawn and his co- worker Anthony. Dashawn did a thorough check of the problem, explained what he thought was needed … he did a final check and we were able to see for ourselves what was the problem. He recommended a complete cleaning to de-scale the pipes, and not the major work we dreaded. Thanks to his solid analysis and patience in making sure we saw what he saw, the issue was resolved completely, and saved us thousands of unnecessary work. None of the other estimates included the cleaning; only the major repairs. Thanks to Dashawn’s knowledge, professionalism and honesty, we’re Bill Howe customers.

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What Carolyn Housman says about us

This was our second excellent experience with Bill Howe. We had a blocked kitchen sink drain 8/5. I was able to get a same day appointment which is AMAZING. Person on phone was very courteous and set me up right away. Tony arrived at the house (called me 30 minutes out so I was able to be ready). He diagnosed the issue (blocked drain, not the garbage compactor) and was able to snake it and ran the water for 10 minutes to be sure the drains were clear. He cleaned up everything and you would not have known he was even there. Thank-you Tony and Bill Howe, you always know how.

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What Ed Gohlich says about us

Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.
Ed

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What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

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What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

Thank you Bill Howe Plumbing.

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