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Mark Card

Chief Technology Officer

Bill Howe Family of Companies

Team Member Since: 1994

Q&A

What is your specialty?

Integrating the changing needs of the service industry with the exponential growth of technological advances.

What are you most passionate about in your field?

The rapid process of technology, and adding mobility information.

What do you like most about working for Bill Howe?

Continued improvement of services with the day to day challenges.

Where can we find you when you’re not working?

Riding with my dog on our bike.

Ask me about…

Target air rifles. Sidecars.

My favorite…

Is taking my dog to Ocean Beach Dog Beach.

About Mark

When Mark came to Bill Howe Plumbing nineteen years ago, he advanced the company into a new era as the sole technology officer. Over the course of the last 21 years, he has not failed to keep Bill Howe’s Family of Companies moving forward through changing times and innovations. When he first came on board, the dispatch board was a cork-board with thumbtacks. Each call ticket was printed, tacked to the board along a grid indicating which tech was to make the service call. They used pagers and payphones. Nineteen years later has seen the re-visioning of the dispatch program, all calls are visible at all times and accessible across all three divisions. When asked in his initial interview in 1994, why he should be hired, he made it clear that during the early years of innovation in technology, he did not pretend to possess all of the answers. But, he knew how to go about finding them. Mark was then, and is now, a problem-solver with an unfailing success rate. He advised Bill Howe, Sr. to be wary of anyone claiming to have a handle on technology, and he was right. Technology is ever-changing, advancing faster than can be predicted, and the man who deserves to be recognized for his advancements and innovations is the individual who knows how to recognize the correct questions then aggressively seeks the answers.

Currently, Mark is in the testing phase of launching Bill Howe Plumbing even further by a directly linking dispatch to technician to customer. With the move into a larger space and growth on the horizon, the next step is being taken to connect the company directly to its customers. He has overseen the new software design to allow Bill Howe Plumbing to keep its current standard of quality while allowing the technicians to have even more information at the ready for customers on each call. The field technicians will be traveling with their own “mobile office,” with all answers and resources at their fingertips.

The move to a completely paperless and integrated system of information will further Bill Howe Plumbing in their industry to provide more cost-efficient services to the community of San Diego, and create a better-constructed workday for the technicians in the field. The move ahead will cut back on incorrect information that causes delays wasting time, gas and money. It will create a transparent entity for customers opening the door for a more interactive customer experience, instilling confidence in the services Bill Howe Plumbing is able to provide.

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What Andy B. via Lennox Pro says about us

We have been using Bill Howe Plumbing’s service for more than 25 years and have been pleasantly surprised at how consistently they perform an excellent service call. We use them for our home and our rental properties, and their dispatchers and technicians have always been the best at problem solving; our tenants have told us how great the service is as well. When we needed air conditioning service, naturally we called Bill Howe first. There’s no reason to call anyone else. I know the job will be done right the first time, with fair pricing and professional service.

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What Cristina C. via Yelp says about us

This time we had a major issue with our sewage line related to roots. Was terrible. But we called Billy Howe and Mike came and did an Incredible job. Not only he explained really well what was going on but he was careful and knowledgeable. I was so relief that not only we trust in BH team but we were lucky that was Mike coming to execute the service.

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Water damage is a terrible thing to go through; however, it helps to know that Bill Howe’s Restoration and Flood Services will be there quickly and efficiently when needed. Christian and Carlos make a great team. They are friendly, polite, and hard working. They are a credit to the Bill Howe Services, and I’m glad they were here to help me. Thank you Christian and Carlos and the Bill Howe crew. I always call Bill Howe Plumbing, and recommend their services to State Farm Insurance, neighbors and friends. Thank you,

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What David Chatham says about us

We have used Bill Howe Plumbing many times in the past. The technicians are always pleasant, professional and do outstanding work. Our last experience was with Jason who went above and beyond our expectations. His communication skills and advise were spot on. As well as just a really, really nice man!!!

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What Esther La Fuze says about us

You have an incredible team! My suite has had major issues constant backups. In the last few months we had a horrible flood that caused us thousands of dollars in repairs. Your team was so attentive and took care of all the repairs. Just yesterday another back up called them immediately and like quick responders they were there to take of it! A huge thank you from my La Costa providers and staff! We appreciate your hard and dedicated work!

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