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Amber Rush

Human Resources Manager

Bill Howe Family of Companies

Team Member Since: 1997

Q&A

What is your specialty?

People.

What are you most passionate about in your field?

The employees!

What do you like most about working for Bill Howe?

The opportunity to engage with all of the employees every day.

Where can we find you when you’re not working?

Everywhere!

Ask me about…

Tattoos.

My favorite…

Is traveling.

ABOUT AMBER

Amber Baynard moved onto the Human Resources position in 2012 after serving as the company’s Operations Manager since 2009. However, she began her career at Bill Howe Plumbing at the age of 18. Since 1997, Amber has worked hard to achieve the level of success within the company that she now enjoys, and continues on her quest towards excellence. She began her career with Bill Howe Plumbing as a part-time summer job. She answered phones, made copies, filed and was your typical “girl Friday.” She began dispatching when Bill Howe Plumbing adopted the software program they use today. Amber was the only one in the office to quickly learn how to use the new technology and she became an invaluable addition in the day to day operations of the company; her summer job became a fulfilling career. She quickly worked her way to the Lead Dispatcher position until her promotion to Assistant Manager in 2005. As Assistant Manager, she still maintained effective management of the “pit,” the dispatch crew, as well as overseeing management of the field technicians, training of all office staff and direction of the human resources department. She has designed and implemented in-depth training for all office staff, regularly takes part in management training programs and although she has officially hung up her dispatch phone, among the “old school” technicians she is still “the best!” Amber has seamlessly taken on the Human Resource Management role within the family of companies; she makes hard work look easy.

She is well respected among her male colleagues, as she has an impressive amount of plumbing knowledge. She is also popular among the employees and they often wait in line in front of her office just to say hi and speak with her about work, life and philosophy.

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What Andy B. via Lennox Pro says about us

We have been using Bill Howe Plumbing’s service for more than 25 years and have been pleasantly surprised at how consistently they perform an excellent service call. We use them for our home and our rental properties, and their dispatchers and technicians have always been the best at problem solving; our tenants have told us how great the service is as well. When we needed air conditioning service, naturally we called Bill Howe first. There’s no reason to call anyone else. I know the job will be done right the first time, with fair pricing and professional service.

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What Cristina C. via Yelp says about us

This time we had a major issue with our sewage line related to roots. Was terrible. But we called Billy Howe and Mike came and did an Incredible job. Not only he explained really well what was going on but he was careful and knowledgeable. I was so relief that not only we trust in BH team but we were lucky that was Mike coming to execute the service.

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What Uvonne Albers says about us

Water damage is a terrible thing to go through; however, it helps to know that Bill Howe’s Restoration and Flood Services will be there quickly and efficiently when needed. Christian and Carlos make a great team. They are friendly, polite, and hard working. They are a credit to the Bill Howe Services, and I’m glad they were here to help me. Thank you Christian and Carlos and the Bill Howe crew. I always call Bill Howe Plumbing, and recommend their services to State Farm Insurance, neighbors and friends. Thank you,

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What David Chatham says about us

We have used Bill Howe Plumbing many times in the past. The technicians are always pleasant, professional and do outstanding work. Our last experience was with Jason who went above and beyond our expectations. His communication skills and advise were spot on. As well as just a really, really nice man!!!

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What Esther La Fuze says about us

You have an incredible team! My suite has had major issues constant backups. In the last few months we had a horrible flood that caused us thousands of dollars in repairs. Your team was so attentive and took care of all the repairs. Just yesterday another back up called them immediately and like quick responders they were there to take of it! A huge thank you from my La Costa providers and staff! We appreciate your hard and dedicated work!

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Bill Howe responded promptly to my request for remediation services for my place and the condo below my unit. They were clear about their pricing, up front.

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