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Amber Rush

Human Resources Manager

Bill Howe Family of Companies

Team Member Since: 1997

Q&A

What is your specialty?

People.

What are you most passionate about in your field?

The employees!

What do you like most about working for Bill Howe?

The opportunity to engage with all of the employees every day.

Where can we find you when you’re not working?

Everywhere!

Ask me about…

Tattoos.

My favorite…

Is traveling.

ABOUT AMBER

Amber Rush moved onto the Human Resources position in 2012 after serving as the company’s Operations Manager since 2009. However, she began her career at Bill Howe Plumbing at the age of 18. Since 1997, Amber has worked hard to achieve the level of success within the company that she now enjoys, and continues on her quest towards excellence. She began her career with Bill Howe Plumbing as a part-time summer job. She answered phones, made copies, filed and was your typical “girl Friday.” She began dispatching when Bill Howe Plumbing adopted the software program they use today. Amber was the only one in the office to quickly learn how to use the new technology and she became an invaluable addition in the day to day operations of the company; her summer job became a fulfilling career. She quickly worked her way to the Lead Dispatcher position until her promotion to Assistant Manager in 2005. As Assistant Manager, she still maintained effective management of the “pit,” the dispatch crew, as well as overseeing management of the field technicians, training of all office staff and direction of the human resources department. She has designed and implemented in-depth training for all office staff, regularly takes part in management training programs and although she has officially hung up her dispatch phone, among the “old school” technicians she is still “the best!” Amber has seamlessly taken on the Human Resource Management role within the family of companies; she makes hard work look easy.

She is well respected among her male colleagues, as she has an impressive amount of plumbing knowledge. She is also popular among the employees and they often wait in line in front of her office just to say hi and speak with her about work, life and philosophy.

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What Joel C says about us

Very Satisfied. Michael is always on time, Michael has been doing all of the plumbing related to our remodel. He always does exactly what he commits to do within the estimated cost. He keeps me informed if any wrinkles pop up, and his plumbing skills are excellent as we have had no problems or issues arise after he has left. Very professional! Highly recommend.

August 2019

Plumbing

What Rick M says about us

We had other companies come out for estimates on what was considered a major job with jackhammers and replacing cast iron pipes under the house… having been stung before, we wanted another estimate just to make sure we were making an informed decision. The prior estimates went up to $21,000!
Bill Howe sent us an amazing veteran plumber, Dashawn and his co- worker Anthony. Dashawn did a thorough check of the problem, explained what he thought was needed … he did a final check and we were able to see for ourselves what was the problem. He recommended a complete cleaning to de-scale the pipes, and not the major work we dreaded. Thanks to his solid analysis and patience in making sure we saw what he saw, the issue was resolved completely, and saved us thousands of unnecessary work. None of the other estimates included the cleaning; only the major repairs. Thanks to Dashawn’s knowledge, professionalism and honesty, we’re Bill Howe customers.

August 2019

Plumbing

What Carolyn Housman says about us

This was our second excellent experience with Bill Howe. We had a blocked kitchen sink drain 8/5. I was able to get a same day appointment which is AMAZING. Person on phone was very courteous and set me up right away. Tony arrived at the house (called me 30 minutes out so I was able to be ready). He diagnosed the issue (blocked drain, not the garbage compactor) and was able to snake it and ran the water for 10 minutes to be sure the drains were clear. He cleaned up everything and you would not have known he was even there. Thank-you Tony and Bill Howe, you always know how.

August 2019

Plumbing

What Ed Gohlich says about us

Cory was our technician on this job. We had a time sensitive repair issue and Bill Howe understood and assisted with getting the job done quickly.
Cory was on time to start the job and finished it quickly. Upon his leaving our home he’s was courteous, very knowledgeable, explaining what the problem was and how he fixed it. Very good communication and this is the way it’s has always been when we use Bill Howe plumbing.
Great company to work with.
Thanks Cory.
Ed

August 2019

Heating & Cooling

What Eric says about us

I had a shower that would not drain. The employee arrived on time and fixed the problem quickly and effectively at a very fair price. I was very happy with everything. Thank you and I highly recommend your plumbing service.

January 2019

Plumbing

What Bridgett says about us

I am extremely happy with the service we received from Bill Howe Plumbing. We were given an incorrect diagnosis of our main sewer line from another vendor, but Bill Howe’s servicemen came out for a second opinion, correctly diagnosed our problem and resolved our back up issues. We will continue to use Bill Howe for all our future plumbing needs!

Thank you Bill Howe Plumbing.

July 2019

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